Our team of legal experts give you inside info on the legal world of cargo claims – from how to avoid losses and prevent cargo claims to taking pictures that can win a court case.
The cargo claim industry is also an essential part of customer service, especially in a time when businesses are trying to recoup losses from business pre pandemic. Shipping lines have never been known for accepting any losses they cause the exporter, and claim handling companies such as Recoupex have been for the most part picking up the pieces and helping exporters and freight forwarders recoup losses suffered due to damaged cargo.
Sellers always run risks, it is that simple. But one of the most problematic issues that sellers face is not getting paid by the buyer on delivery. Shipping fresh produce overseas causes the seller a multitude of problems. And what do you do if the buyer simply tells you that you won’t be receiving the full balance because the cargo was damaged or was of poor quality?
Pre-shipment evidence is key in any claim you want to bring against a carrier. Photographs speak volumes and you should always take them prior to shipping and collect as much evidence as possible showing your cargo packaged perfectly prior to being shipped.
Time management is key. You have a business that needs your time, you can’t afford the mental time a cargo claim takes and the concerns and worries that go with it because all that is time out of your day. This is exactly what the liable carries rely on. The fact you haven’t the time to deal with a claim.
The last thing you want to do is have to make a cargo claim, or worse still, not make one when you know you should. You know that you stuffed your container properly . You know that the container was in good condition. But once the container is delivered to the port ready to load, it is out of your control and all you can do it hope it arrives to its final destination in perfect condition.