We are the number one legal force for ambitious exporters, importers, freight forwarders, and marine insurers. In 2022, Recoupex recovered 81% of cargo claims submitted to us, in an industry where 95% of claims are rejected every year.
If we don’t win, you don’t pay
We win back what you’re owed
- We help you win back rejected, uninsured claims and insurance deductibles, before your claim runs out.
- We work across more countries and can help in more situations than anyone else.
- In 2022, Recoupex recovered 81% of cargo claims submitted to us.
- If we don’t win, you don’t pay.
Simple process, quick resolution
- Are you unsure of your legal rights? Or do you lack the time and expertise to embark on the claims process? Recoupex are experts, and we guide you through a simple and straightforward process.
- You can submit a claim within minutes and most claims are resolved within 8-12 weeks.
- As soon as we win back your rejected, uninsured claims, you get compensated.
Why choose Recoupex?
High success rate
Saving time and money
Up to date
No win, no fee
Meet Recoupex’s founder
Attorney-at-law and legal adviser
“As a former defence lawyer at the biggest shipping company, I witnessed the frustrations and implications of unrecovered claims daily,” says Lina. “I was a star at rejecting cargo claims fast, from shippers and marine insurers all over the world. It wasn’t fun. I wanted more meaning in my life. I wanted to make a positive difference.”
Now, Lina is on a mission to transform the cargo transportation industry. “I am passionate about helping clients recoup losses in an industry where 95% of all cargo claims are rejected every year. I use my shipping, business, and legal knowledge to help clients with loss prevention-strategies and cargo claims-recoveries in an uncomplicated, understandable manner that empowers the client.
“Giving others the comfort in knowing what to do to obtain compensation from the liable party, is the best job I could have asked for,” says Lina.
Lina is a driven leader who has worked with hundreds of exporters and freight forwarders. She is also a passionate wife, mother, and friend.
Ready to protect your business by orchestrating claim handling procedures, claims recoveries and team training?
We work across more countries and can help in more situations than anyone else. We’ve got you (re)covered.
For cargo owners
For cargo insurers
For freight forwarders
Types of claims
Fresh and frozen cargo
Cargo was damaged due to reefer malfunction or off-power. Fresh fruit and vegetables often suffer from elevated transit temperatures or chill damages.
Excessive transit time
Due to the limited shelf life of fresh produce, excessive transit times can be extremely detrimental. Foodstuff experience an increased contamination risk.
Stolen or hijacked cargo
Cargo was stolen or hijacked. Loss can happen during inland transportation, at sea or at the port. Often, container doors are manipulated to steal cargo.
Water or physical damage
Cargo was water-damaged due to holes, rust, dents, poor gaskets, flooding or was physically damaged at a port-incident or during road transport.
How does Recoupex work?
Recoupex helps you
Get regular updates when we take on the case, at no charge.
We solve your claim, you get compensated, Recoupex gets a success fee.
“Firstly, I am a big admirer of your work. Thank you so much for educating thousands of shippers worldwide about the cargo claims process. I need to inform you that I am stuck in a painful cargo claims process with the shipping companies. There are 21 claims in total, none of which are heading toward settlement. I am looking forward to connecting with you in the hope to discuss possible solutions for the pending cargo claims of my principals.”
“Having worked with Recoupex since early 2020, the claim platform is simple and user-friendly. I can create a new account, log in and submit a claim within 15 minutes and then just wait for the compensation with regular updates on its progress. Besides obtain the loss recovery effectively, I appreciate Recoupex for the consulting on every aspect of loss prevention, how to handle cargo damages properly for a successful claim file and even how to deal with insurer surveyor report.”
Ralph, Coffee Trading
“As a business owner, it’s so important to be protected. But cargo claims are also confusing! I’m so grateful for Lina and her amazing templates, custom services, and all things legal! Lina is my go-to attorney for all legal doubts regardless of where I ship cargo and she is the only attorney I recommend for your import/export business needs.”
Tara, Agro Products WW
“Great company and very responsive staff that has done an excellent job in collecting almost dead debt from our former Australian partners. They have acted in our interests and have consulted us in determining the collection strategy. They are value for money to any company or individual that need to deal with claims.”
Dag, Food Imports