Our team of legal experts give you inside info on the legal world of cargo claims – from how to avoid losses and prevent cargo claims to taking pictures that can win a court case.
If you are eggs exporter, you are probably mega frustrated when you find out that virtually your entire cargo of eggs is damaged. Even worse is when your carrier REJECTS your cargo claim, claiming that they were improperly packaged and that you are to blame! So where did you go wrong?
This day 15th April 1912 just 5 days after departing Southampton RMS Titanic sank in the North Atlantic Ocean after hitting an iceberg. At that time she was the largest ship afloat, however nowadays she would be dwarfed by the colossal container ships which grace our oceans.
Establishing trust with your customers is key, communicating effectively and building that relationship so when there are supply chain issues out of your control and cargo is lost or damaged, you can put your faith in good customer service enabling you to concentrate on your business
If you have followed us for some time, you will notice that we talk about the importance of submitting the right documents in the case of a cargo claim, but here we WHY these documents are required. And remember that you need photo evidence and even video evidence helps if possible!
There were talks on ports becoming operational 24/7 to shift the over-flow of containers, but this chain isn’t possible unless every link in this chain is willing to work 24/7. Any broken link could be a single point of catastrophic failure. All this leads to more time for potential damage and it has been the exporters’ and freight forwarders need to claim for damaged or lost cargo against the liable carriers so their business doesn’t suffer.