3 essential evidence gathering steps to recover cargo losses from liable carriers and settle your claims much faster. Applying these tips will make importer stand out head and shoulders above the rest of the shippers in the cargo claims pool. I know because these are the things I looked for when I worked for the shipping line and these are exactly the things Recoupex team present to carriers now to settle claims on behalf of hundreds of exporters and importers Globally.
In cargo claims, if exporters and importers are not making the effort to learn how to do things the right way, you’ll be making mistakes that will cost you tons of time and money.
Now, before we get into who is responsible for what, our team at Recoupex wanna make a point about this industry: cargo claims are NOT easy. You’re playing a competitive game with other people who are all trying to make money too by putting the blame on someone else.
In the supply chain there are usually 3 areas of responsibility: pre shipment, transit and post shipment.
Covid-19 has severely impacted the supply chains globally, shippers, willing to reduce demurrage costs imposed by shipping lines or to win these claims 100% will have to prove they were diligent, mitigated losses and are duly entitled to waive.
Cargo claims stress can take a toll on the strongest of bonds. We have seen volume shippers switching shipping lines in a heartbeat. We have also seen shippers being tricked into “commercial resolutions” aka 5 cents discount on future freight.
There are exact and precise actions that cargo receiver can take to prove cargo was damaged and winning cargo claim is excellent opportunity to boost bottom lines and unleash trapped cash for shippers, freight forwarders and marine insurance companies globally.
With automated terminals, smart devices, track and trace tools….yes Containers in transit still disappear today.
As long as it happens during POL - POD and shipper has Bill of Lading (BL) issued, the liable party is always carrier on BL.