Save your cargo transportation business from stress

Disputes often arise between importers, exporters and shipping lines after cargo has been damaged in transit.

Our clients have often faced with their claims being rejected, myriads of angry emails and a breakdown of commercial relationship between the parties.

Let’s admit it, shippers and consignees rely on carriers for exporting and importing their goods; and carriers rely on them to regularly fill in ever growing vessels. Thus, a friction in amicable relations can have severe consequences on both parties.

It’s also frustrating and extremely time consuming for sales manager, top manager to fight over data loggers and rotten cargo destruction peculiarities, not to mention legalities. Cargo claims stress can take a toll on the strongest of bonds. We have seen volume shippers switching shipping lines in a heartbeat. We have also seen shippers being tricked into “commercial resolutions” aka 5 cents discount on future freight.

But by having a steady freight claim processes in place and assigning “real mess” to third party experts, not only shippers can focus on business profitability, you’ll also show to liable carrier how to treat you when your cargo damaged.

Every day we witness positive results how third party mediation during a dispute allows the cargo interest to go about their daily business knowing that the claim process is being handled in a professional manner, removing the frustration from the exporter, importer, freight forwarder. It is wort noting that shipping lines’ claim handlers appreciate the mediation from a non- emotional point of view of a third party, allowing both parties, the carrier and mediator to settle claims faster.

Recoupex offers a professional, global resolution to conflict surrounding cargo claims, resulting in amicable, faster, favourable outcomes for shippers.