Cargo Claims
With ocean freight rates skyrocketing, blank sailings and port congestion soaring for some shippers, air freight is a serious alternative to consider, in particular if cargo is sensitive, short shelf life, and expensive.
It is a common mistake to think that cargo shipped by air rarely gets damaged or is always insured. Nothing can be further from the truth.
At some point, almost every organisation that ships cargo will experience loss or damage to their cargo. It is vital to master cargo claim process.
Covid or not, customers expect excellence and rotten food is not edible. However to save money on freight or without knowing, exporters stuff different nature of fresh cargo and ship under the same set point! This action results in cargo damages and lost claims for compensation.
Not many are aware, that cargo (in particular foodstuff) can be destroyed in house and in house certificate can be issued to witness the fact. Receiver has to properly document the fact, quantities, method used and collect photographic or video evidence.