Cargo Claims
The last thing you want to do is have to make a cargo claim, or worse still, not make one when you know you should. You know that you stuffed your container properly . You know that the container was in good condition. But once the container is delivered to the port ready to load, it is out of your control and all you can do it hope it arrives to its final destination in perfect condition.
Q: Why is it so difficult to recoup your money back off a liable carrier? A: Because no one likes to part with, or lose money, especially carriers. So by making claiming complicated and time-consuming, carriers already start winning claims at the get go! By making sure you know that they will put up a fight and most likely win!
Establishing trust with your customers is key, communicating effectively and building that relationship so when there are supply chain issues out of your control and cargo is lost or damaged, you can put your faith in good customer service enabling you to concentrate on your business
If you have followed us for some time, you will notice that we talk about the importance of submitting the right documents in the case of a cargo claim, but here we WHY these documents are required. And remember that you need photo evidence and even video evidence helps if possible!
There were talks on ports becoming operational 24/7 to shift the over-flow of containers, but this chain isn’t possible unless every link in this chain is willing to work 24/7. Any broken link could be a single point of catastrophic failure. All this leads to more time for potential damage and it has been the exporters’ and freight forwarders need to claim for damaged or lost cargo against the liable carriers so their business doesn’t suffer.
UK ports are being urged to refuse access to Russian-flagged, -registered, -owned or -controlled ships to help efforts to get Russia to pull its forces out of Ukraine. The government will assist ports in implementing these new laws, however, the commercial information ports receive first-hand about vessels and cargo allegedly makes them best placed to assess each individual case.