Cargo Claims
Sellers always run risks, it is that simple. But one of the most problematic issues that sellers face is not getting paid by the buyer on delivery. Shipping fresh produce overseas causes the seller a multitude of problems. And what do you do if the buyer simply tells you that you won’t be receiving the full balance because the cargo was damaged or was of poor quality?
Pre-shipment evidence is key in any claim you want to bring against a carrier. Photographs speak volumes and you should always take them prior to shipping and collect as much evidence as possible showing your cargo packaged perfectly prior to being shipped.
Time management is key. You have a business that needs your time, you can’t afford the mental time a cargo claim takes and the concerns and worries that go with it because all that is time out of your day. This is exactly what the liable carries rely on. The fact you haven’t the time to deal with a claim.
The last thing you want to do is have to make a cargo claim, or worse still, not make one when you know you should. You know that you stuffed your container properly . You know that the container was in good condition. But once the container is delivered to the port ready to load, it is out of your control and all you can do it hope it arrives to its final destination in perfect condition.
Q: Why is it so difficult to recoup your money back off a liable carrier? A: Because no one likes to part with, or lose money, especially carriers. So by making claiming complicated and time-consuming, carriers already start winning claims at the get go! By making sure you know that they will put up a fight and most likely win!
Establishing trust with your customers is key, communicating effectively and building that relationship so when there are supply chain issues out of your control and cargo is lost or damaged, you can put your faith in good customer service enabling you to concentrate on your business