Covid-19 has severely impacted the supply chains globally, shippers, willing to reduce demurrage costs imposed by shipping lines or to win these claims 100% will have to prove they were diligent, mitigated losses and are duly entitled to waive.
With ocean freight rates skyrocketing, blank sailings and port congestion soaring for some shippers, air freight is a serious alternative to consider, in particular if cargo is sensitive, short shelf life, and expensive.
It is a common mistake to think that cargo shipped by air rarely gets damaged or is always insured. Nothing can be further from the truth.
At some point, almost every organisation that ships cargo will experience loss or damage to their cargo. It is vital to master cargo claim process.
Cargo claims stress can take a toll on the strongest of bonds. We have seen volume shippers switching shipping lines in a heartbeat. We have also seen shippers being tricked into “commercial resolutions” aka 5 cents discount on future freight.
There are exact and precise actions that cargo receiver can take to prove cargo was damaged and winning cargo claim is excellent opportunity to boost bottom lines and unleash trapped cash for shippers, freight forwarders and marine insurance companies globally.