5 Steps to Powerful Cargo Damage Photos

Dealing with cargo damage and navigating claims against shipping lines or transportation companies can be a frustrating experience. This article equips you with a simple, yet effective tool: taking the right pictures to strengthen your claim and secure the compensation you deserve.

Many companies have unclear claim procedures, leaving you unsure about what kind of evidence they expect. This often leads to rejected claims due to insufficient photos. Here’s the common scenario: 9 out of 10 times when cargo is damaged in transit, you receive damaged cargo, take some pictures, return the container, and then file a claim. Unfortunately, those kinds of photos rarely pinpoint who caused the damage or how it happened.

Shipping lines may use various excuses to deny your claim, like blaming you for leaving the rice bags in the rain after unloading, or suggesting the fruit spoiled in your warehouse instead of the damaged reefer container. Before you invest heavily in fancy equipment or surveyors, keep reading and discover how to leverage your smartphone for powerful evidence.

5 Action Steps for Picture-Perfect Cargo Claim Evidence

1. Capture the Container: Start by photographing the container itself. Ensure the container number is clearly visible on both the door and side panel. Then, take pictures of any damage to the container, such as holes, bends, dents, or damaged corner posts. Include photos showing poor condition, like heavy rust, dents, or worn door gaskets. Take pictures from both outside and inside the container.

2. Proof of Proper Packing: The next photo focuses on how the cargo was loaded inside the container. These pictures demonstrate that the shipper or exporter fulfilled their responsibility to pack and secure the cargo properly during loading.

3. Document Damage Extent: When photographing the damaged cargo, clearly show the severity of the issue. Was it just one bag of rice soaked in water, or was half the container affected? Capture the extent of the damage for a clear picture.

4. Time is of the Essence: Take all the pictures before returning the empty container to the yard. If possible, enable the timestamp feature on your camera to show the date and time of each photo. This helps establish a timeline for the damage.

5. Act Fast, Claim Strong: Once you have the photos, don’t delay. Send them immediately to the transportation company along with your claim filing. This prompt action strengthens your case and demonstrates your seriousness about resolving the issue.

By following these five simple steps, you can take powerful photographs that significantly increase your chances of a successful cargo claim. Remember, clear and comprehensive visual evidence speaks volumes. With a smartphone in your hand and these steps in mind, you’re well-equipped to capture the proof you need and navigate the cargo claim process with confidence.

Recoupex is a hub of transport lawyers – experts in cargo claims. We assess your case quickly. We have successfully recovered claims from Maersk, Sealand, Hapag-Lloyd, Mediterranean Shipping Company – MSC, CMA CGM, and other carriers.

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