Indian Grape Exporters: Immediate Action After Cargo Damage

India’s grape export industry is worth over USD 400 million and growing. With major markets in Europe, the Middle East, and Southeast Asia, Indian exporters play a crucial role in supplying high-quality table grapes to the world.

But the hard truth is even the best grapes, packed and shipped under ideal conditions, are still at risk. Reefer malfunctions, delays, and poor container handling can lead to devastating cargo damage.

And when that happens? Most exporters lose the claim—not because the damage wasn’t real, but because the evidence was incomplete or submitted too late. If you’re an Indian grape exporter, here’s what you must do immediately when cargo arrives damaged—so you don’t walk away from thousands of dollars in recoverable losses.

1. Take Photos of the Container and Seals

Before unloading anything, inspect the container from the outside.
Take clear, time-stamped photos of:

• The seal before it’s broken
• The container number
• Any external signs of tampering or damage

These initial images will help prove that the container was delivered as-is, especially if the seal was intact.

2. Collect Data Logger Readings

For reefer shipments, data loggers are your best friend. These devices track temperature throughout the journey.

Indian grape exporters must retrieve and download logger data immediately upon opening the container.
Check for:

• Temperature fluctuations
• Power-offs
• Humidity deviations

Carriers often reject claims by blaming “inherent perishability.” Logger data disproves that.

3. Take Photos and Videos of Cargo Condition

Now document the condition of the grapes and the packaging.
Use your phone or camera to:

• Record entire pallets, not just individual punnets
• Capture signs of rot, mold, or leaks
• Show how cargo was packed (or mishandled)

If you’re claiming a total loss, your evidence must show the damage across most or all of the shipment — not just one box.

4. Notify the Carrier and Request a Joint Survey

This is where most exporters lose their claim. Timing is critical.
Send a formal damage notification within 3 days from cargo delivery date in writing to:

• The shipping line
• Your freight forwarder

If the grapes are severely damaged, request a joint survey or appoint an independent cargo surveyor.

5. Gather All Shipping Documents

Build your claim file with the following:

• Bill of Lading
• Commercial Invoice
• Packing List
• Survey Report or photos of damage
• Claim amount
• Data logger

Keep everything clean, digital, and ready to submit.

6. Submit Your Cargo Claim

Once you’ve gathered your evidence, submit your cargo damage claim without delay.
Most grape exporters in India don’t realize that they have up to 12 months to file their claim (but the earlier, the better).

At Recoupex, we help Indian grape exporters file successful claims and recover losses—without legal battles or endless back-and-forth.

Final Word for Indian Grape Exporters

The reality is simple: you can’t always control what happens during transit. But you can control how well you respond the moment damage is discovered.

When you act fast, document thoroughly, and follow proper procedures, your chances of a successful claim skyrocket. On the other hand, failing to provide complete and timely evidence—like container photos, temperature logs, and quantity breakdowns—can make even a legitimate claim impossible to recover.

At Recoupex, we turn chaotic damage situations into structured, winnable claims—with zero legal drama.

If you’ve experienced cargo damage recently or want to be ready before peak season, get in today.
Get expert help. Get your claim paid.