Every exporter faces a critical question: Is it really necessary to appoint a surveyor for cargo cross-stuffing at a transshipment port?
The answer, unequivocally, is yes. A recent case handled by Recoupex underscores why this seemingly small investment can be the difference between a successful claim and a devastating loss.
Let’s dive into a real-world scenario that will make this point crystal clear.
A reefer container brimming with fresh grapes was shipped from India. The journey involved a transshipment in Barcelona, Spain where the shipping line performed a cross-stuffing operation. Here’s where the trouble began. The carrier failed to provide a clear, documented reason for the cross-stuffing. The initial explanation from their agent was vague, citing only an “incident.” Critically, the exporter, perhaps thinking they were saving a few dollars, did not attend the cross-stuffing or appoint a surveyor.
Big mistake. Huge.
Upon arrival in Canada, the grapes were a total loss. Suddenly, the shipping line’s tune changed. They now claimed the damage stemmed from a “latent container defect” that necessitated the cross-stuffing in the first place. Sound familiar? This classic defense attempts to shift the blame onto the container itself, absolving the carrier of responsibility.
The exporters found themselves in a precarious position. They lacked crucial information about the real reason for the cross-stuffing and the cause of the damage. The carrier’s “latent defect” defense, while convenient for them, left the exporter scrambling for proof to the contrary. It was a classic “he said, she said” scenario, with the burden of proof unfairly resting on the exporter.
Recoupex stepped in and successfully settled the claim for the exporter. But this case serves as a stark reminder of the vital lesson learned.
Cross-stuffing operations at transshipment ports are high-risk moments for your cargo. Here’s how to mitigate that risk and protect your investment:
In short, protecting your cargo requires proactive measures. Appointing a surveyor for cross-stuffing operations isn’t an expense; it’s an investment in your peace of mind and the financial security of your business.
Don’t wait for a disaster to strike. Be prepared. Be vigilant. Protect your cargo interest first.