Why Indian Exporters Should Outsource Cargo Claims Resolution

India’s export industry is booming — from fresh produce like grapes and mangoes to textiles and manufactured goods. Yet, one common challenge keeps cutting into exporters’ margins: Cargo damage and loss in transit.

If you’ve ever tried to recover losses from a shipping line or freight forwarder, you already know how time-consuming, frustrating, and uncertain that process can be. Here’s why outsourcing your cargo claims resolution is one of the smartest decisions Indian exporters can make — and how it can protect your bottom line.

The Hidden Cost of Handling Claims In-House

Most exporters in India manage cargo damage claims internally — either through logistics teams, accounting, or administrative staff. But that approach comes with 3 major problems:

1. Lack of Claims Expertise

Filing a cargo claim is not just about emailing a few photos.
You need to:

• Know the carrier’s liability rules (Hague-Visby, COGSA, etc.)
• Meet strict deadlines (3 days for notification)
• Present airtight documentation (BL, survey, temperature logs, etc.)

A missed deadline or weak documentation? Claim denied.

2. Drain on Time and Focus

Chasing after shipping lines and insurance companies takes weeks or months.
That’s a time your export business could be spending on:

• Sales growth
• Quality control
• Logistics optimization
• Expanding into new markets

Instead, you’re stuck in back-and-forth emails and legal dead-ends.

3. Low Success Rate

Even when everything is in order, many Indian exporters report their claims being delayed, underpaid, or rejected without clear justification.

Why? Because claims are a specialized domain — and shipping lines know exporters aren’t legal experts.

How Outsourcing Your Cargo Claims Helps

Here’s what you gain when you outsource your cargo claim handling to cargo claims experts like Recoupex:

1. Higher Recovery Rate

Cargo Claims experts know how to frame your case, back it with solid evidence, and challenge rejections. At Recoupex, we’ve helped Indian exporters recover amounts they had already written off as losses.

2. Zero Legal Hassle

No lawsuits, no courts. Just a structured, out-of-court process handled by a team that speaks the shipping line’s language.

3. Speed & Simplicity

You submit your documents. We take over the process.  While you focus on growing your export volumes, we chase the compensation.

4. Better Documentation Habits

We also train your team on how to:

• Proper documentation of cargo damage
• Best practices to avoid cargo damage
• Structure evidence in real-time
   

So even future shipments are protected.

 Why This Matters More Than Ever

With exports from India on the rise — shipping conditions have become more unpredictable. From reefer failures to rough port handling and excessive delays, cargo damage and losses are not rare anymore — they’re frequent and costly.

If you don’t have a claims process that works, you’re absorbing those losses every time.

Your cargo claim is not just paperwork — it’s money left on the table if not handled properly.