My Reefer Cargo is a Total Loss: Causes, Documents, and Claim Process

Experiencing a total loss of reefer cargo can be a nightmare for exporters. From incorrect temperature settings to reefer malfunctions or prolonged power outages, there are various factors that can contribute to such devastating losses. In this blog post, we will explore the common causes of reefer malfunction and provide a comprehensive list of the documents you need for your reefer claim. Finally, we’ll offer guidance on the submission of your cargo claim and provide assistance options for a smoother process.

Common Causes of Reefer Malfunction

1. Incorrect set temperature by the carrier

One of the most common causes of reefer cargo loss is an incorrect set temperature. It’s not uncommon for carriers to mistakenly set temperatures in Fahrenheit instead of Celsius, leading to inadequate temperature control during transit. This can result in spoilage or damage to temperature-sensitive goods.

2. Reefer malfunction

Reefer malfunctions can occur due to mechanical issues or technical failures within the refrigeration system. These malfunctions can lead to temperature fluctuations, inadequate cooling, or complete loss of refrigeration, causing irreparable damage to the cargo.

3. Container powered off for a lengthy period

If the reefer container remains powered off for an extended period during transit, the lack of temperature control can lead to spoilage, especially for perishable goods. Power outages can occur due to various reasons, including mechanical failures, improper handling, or issues during intermodal transfers.

Documents Required for Your Reefer Claim

When filing a reefer claim, it is essential to provide the necessary documentation to support your case. Here is a list of documents you should gather:

1. Three-day after delivery notification to the carrier: Notify the carrier in writing within three days of discovering the loss or damage to your reefer cargo.

2. Pre-shipment inspection report: Provide an inspection report conducted before the shipment to establish the condition of the cargo and packaging.

3. Pre-shipment photographs: Include clear and detailed photographs of the cargo, especially focusing on its condition, packaging, and any visible damages or abnormalities.

4. Data logger of the reefer container (if available): If you had a data logger installed in the reefer container, provide the data log records to demonstrate the temperature and performance throughout the transit.

5. Post-shipment inspection report or photographs: Conduct an inspection after the cargo’s arrival and document any damages or discrepancies observed. Include a detailed report or additional photographs, if applicable.

6. Destruction certificate: If the cargo is deemed a total loss, obtain a destruction certificate from the appropriate authorities or experts to validate the irreparable damage.

7. Loss breakdown: Prepare a comprehensive breakdown of the losses incurred, including the quantity, value, and a detailed description of each damaged item.

Submitting Your Cargo Claim and Seeking Assistance

Submitting a cargo claim can be a complex process, involving communication with the carrier, negotiation, and proper documentation. If you need assistance, consider reaching out to professionals experienced in cargo claims. They can provide guidance, review your claim, and help navigate the process more effectively, increasing your chances of a successful resolution.

Experiencing a total loss of reefer cargo is a challenging situation for exporters. By understanding the common causes of reefer malfunction and ensuring you have the necessary documents for your claim, you can strengthen your case and seek proper compensation for your losses. Don’t hesitate to seek professional assistance if you need help with the claim submission process. Remember, thorough documentation and timely communication are key to achieving a favorable outcome in your reefer cargo claim.