How to stand out in the market today as a Freight Forwarder?Know THIS

We are living through the humanization of cargo transportation business. It’s no longer enough to just say how much you value your importers and exporters – you have to actually live it by providing real value and utility. The question then becomes, how can you truly serve shippers in post-pandemic times ?

Before we jump into what shippers truly need, I invite you to reconsider where exactly is a blue ocean for FFW / NVOCC today and what you CAN actually control.  Spot rates? Slot spaces? ETA? Delays?  Demurrage and detention charges? Equipment shortages?   Unless You charter vessels yourself, all the above is imposed on you and your shippers.

FIND YOUR CUSTOMERS’ MOST COMMON ISSUES

From general pain points to specific frustrations All importers and exporters struggle with cargo claims. Few of them have cargo insurance. When you as a freight forwarder can identify these money leaks you CAN  better position yourself to address shippers concerns or offer solutions.

As a freight forwarder, have you ever considered helping your shippers to recover cargo claims? If not, read on…

The Pro’s of venturing to cargo claims recoveries

• You do not need to offer commercial gestures when your client’s cargo is damaged in transit anymore. You direct shippers and assist them with documentation to file claims with the liable carriers.
• Cargo claims recoveries is a value-added service which you can offer for no additional cost to your business.
• Consider collaboration with third-party service providers as Recoupex to help you actually recover cargo claims, mitigate losses and upskill your team.
• Allow your clients to maintain their bottom-line margins when claims are successfully negotiated and paid out.

The Con’s

• None… Absolutely None!!!

If you’re a visionary, a big thinker, someone who loves to create, someone who wants more out of life, someone who wants truly to help shippers, someone who understands that cargo claims will not go away and must be addressed now, then I know for a fact, ignorance of this heavily neglected area will be holding your freight forwarding business back.

Let’s discuss… www.recoupex.com