Cargo Damage During Transit? Here’s How to File a Cargo Claim

Even with meticulous planning, unexpected events like accidents, theft, or damage can turn a smooth shipment into a financial nightmare. Did you know 5% of dry cargo containers and a staggering 8% of reefer containers arrive damaged each year? That translates to thousands of dollars potentially vanishing from your pockets.

Don’t let damaged cargo sink your profits. This comprehensive guide walks you through the step-by-step process of filing a cargo claim for your damaged marine cargo shipments. With the right knowledge, you can recoup your losses and keep your business sailing smoothly.

Step 1: Gather Evidence and Notification

Don’t wait! The moment you suspect damage, theft, or loss, take action to protect your claim.

1. Document Everything: Take clear photos or videos of the affected cargo, focusing on any damage or missing items.
2. Notify your Insurer: Contact your insurance provider immediately and double-check your insurance policy to see if the incident falls under your coverage. If cargo is uninsured, a third-party claim handler, like Recoupex, can guide you through the process.
3. Notify your Carrier: Submit a notice to your carrier of potential damage and invite for a joint inspection. Be prepared to provide details like:
   • Container Number
   • Bill of Lading
   • Any other relevant documents (e.g., commercial invoice, packing list)
   • Survey invitation

The quicker you act and the more evidence you gather, the smoother the claim process will be.

Step 2: Build Your Case and Submit Claim

Having the right paperwork is crucial for a successful claim. Don’t let missing documents slow you down! Here’s what you’ll need:

• The Essentials:
  • Original Bill of Lading (proves ownership and shipment details)
  • Packing List (details the contents and quantity of your cargo)
  • Commercial Invoice (shows the value of your shipment)
  • Claim Amount (total amount of loss due to damage)
• Damage Evidence:
  • Photos & Videos (clear visuals of the damaged cargo with date and time stamp)
  • Survey Reports (if a professional surveyor assessed the damage)
• Communication Trail:
  • Any emails or correspondence with the carrier regarding the damage

With all your documents in order, submit your claim to the insurance company or the carrier through your third-party claim handler.

Recoupex offer convenient online options! Fill out the claim form thoroughly, detailing the shipment, incident, and damage extent. Don’t forget to attach your documents clearly labeled for easy review. The more organized you are, the faster your claim can be processed.

Step 3: Investigation Time

Once you submit your claim, the carrier gets to work. They might appoint a “surveyor” to inspect your damaged cargo, figure out what happened, and how bad it is. This report plays a big role in how much compensation you get.

Step 4: Claim Settlement

After the investigation, the carrier reviews everything and checks it against your claim. If your claim is valid, they’ll move on to settlement to cover your losses. They’ll let you know the details of the settlement, like how much you’ll get and how you’ll receive it.

Step 5: Double Check and Keep Records

Once you’re settled, make sure everything matches what you agreed on. If something seems off, talk to the carrier right away. Finally, keep all your claim paperwork for your records, in case you need it later. This will also serve as an action-plan for your next shipment: you know now what needs to be done pre-shipment and in case it arrives damage, you know what documents are needed or how to build a strong case.

While recovering losses from damaged cargo shipments can feel overwhelming, following a clear plan streamlines the process. This means gathering detailed evidence of the damage, promptly notifying the responsible party (carrier, etc.), and maintaining open communication throughout.

Remember, clear documentation and a well-organized approach are key to a successful claim and getting your business back on track.

Recoupex is a hub of transport lawyers – experts in cargo claims. We assess your case quickly. We have successfully recovered claims from Maersk, Sealand, Hapag-Lloyd, Mediterranean Shipping Company – MSC, CMA CGM, and other carriers.

SUBMIT A CLAIM NOW!