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Submitting a cargo claim can be a time-consuming and often frustrating process. Waiting for shipping lines to acknowledge receipt of the claim and provide a settlement offer can leave you in a state of uncertainty. However, there are proactive steps you can take to expedite the resolution and gain clarity on the results.
How to be proactive?
- Swiftly Respond to Inquiries:
During the claims process, the carrier’s claim handler may have questions or require additional information from your end. It is essential to respond promptly and comprehensively to their inquiries. By doing so, you demonstrate your commitment to resolving the claim swiftly and efficiently. Clear communication and cooperation will help expedite the investigation process.
- Follow Up Strategically:
Following up on your claim is essential, but it should be done in a constructive and meaningful way. Rather than sending random reminders to the carrier’s claim handler, ask specific questions about the progress and inquire if there is any additional information needed from your side. By maintaining regular contact, you show your dedication to the resolution and ensure that your claim remains a priority.
- Leverage Third-Party Expertise:
If, despite your best efforts, the claim remains unresolved after four to six months, seeking assistance from a third-party claims recovery expert can be beneficial. These experts, such as Recoupex, specialize in damaged cargo claims. They have the knowledge and experience to advocate on your behalf, increasing the chances of a favorable settlement and expediting the process.
Streamline the Claims Process!
To streamline the claims process, consider completing as much work as possible before submitting your claim. This includes gathering all relevant documentation, photographs, commercial invoices, bills of lading, inspection reports, and any other relevant documents. Organize it in a clear and concise manner and provide a detailed breakdown of the damage or loss suffered. By completing this groundwork beforehand, you provide a solid foundation for your claim, making it easier for the shipping line to investigate and reach a resolution.
The cargo claims process can be a lengthy and intricate journey. So, take charge of your cargo claim, stay organized, and advocate for your rights to ensure a swift and successful resolution!
Recoupex is a hub of transport lawyers – experts in cargo claims. We assess your case quickly. We have successfully recovered claims from Maersk, Sealand, Hapag-Lloyd, Mediterranean Shipping Company – MSC, CMA CGM, and other carriers.
