Why and When to file a cargo claim.

With the continuous rising of freight costs and a growing number of cargo damage cases, exporters and importers are struggling to make a profit even in 2024. This makes it more important than ever to take action on cargo damage and recover what you’re owed through cargo claims.

What is a Cargo Claim?

A cargo claim is a way for you, the shipper or consignee (receiver), to get reimbursed by the shipping line for damage that happened to your cargo while it was under their custody. However, it’s important to understand what you can claim for:

• Loss of cargo: This includes the value of the damaged or lost goods.
• Directly related costs: This could include replacing packaging, destroying damaged goods safely, or other expenses caused by the damage.

What Can’t You Claim?

Unfortunately, you can’t claim for lost profits on the shipment. The claim process focuses on getting back the actual value of the damaged or lost goods and any costs directly tied to that damage.

How Do You Know If Your Cargo is Damaged?

Your cargo is considered damaged if it arrives at the consignee in worse condition than it was when it left the shipper.

Important Deadlines for Cargo Claims

There are strict deadlines for filing cargo claims. Here’s what you need to know:

• The Hague/Visby Rules: These international shipping rules state that you must notify the shipping line in writing within three days of receiving the container about any loss or damage. This includes weekends and holidays.

In simpler terms: If you receive your container on Thursday, the last day to notify the shipping line about damage is Sunday, regardless of any holidays that fall within those three days. Missing this deadline can make it much harder to win your cargo claim.

How to Succeed with Your Cargo Claim?

• Act fast: Don’t wait for a week or a month after delivery to notify the shipping line about damage. The sooner you do, the stronger your claim will be.
• Document everything: Take clear photos of the damaged cargo and container and keep copies of all paperwork related to the shipment.
• Understand your rights: Learn about the rules and regulations that apply to your specific situation.
• Consider professional help: Cargo claim recovery experts like Recoupex can handle the complex cargo claims process and negotiations for you, increasing your chances of success.

You can always turn cargo damage from a profit-draining headache into a recovery opportunity. Don’t let damaged cargo sink your bottom line in 2024 and the years to come.

Take action, be informed, and fight for your rightful compensation. Remember, a successful cargo claim can mean the difference between staying afloat and thriving in this challenging market.