Will the after-effects of the pandemic ever disappear?

It seems that any similarity to shipping pre covid is a far cry away as 10% to 12% of global shipping capacity is tied up in port congestion when before, congestion was almost unheard of.

Shipping was for the most part reliable with shippers being able to drive down costs, but with costs now escalating and the service exporters are receiving getting worse then shipping lines are having to work harder to keep customers happy rather than risk losing them.

Known for having below par customer service, these shipping lines are now actively building out end-to-end logistics capabilities, and customer service is key.

The cargo claim industry is also an essential part of customer service, especially in a time when businesses are trying to recoup losses from business pre pandemic.

Shipping lines have never been known for accepting any losses they cause the exporter, and claim handling companies such as Recoupex have been for the most part picking up the pieces and helping exporters and freight forwarders recoup losses suffered due to damaged cargo.

If congestion does eventually end, shipping rates should eventually level out but if shipping lines want to maintain long-term contracts with major exporters then customer service will need to improve especially with the rising costs.