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As a fresh produce grower, exporter, trader, you know that the quality of fruits is essential to your business. When your fruits arrive at their destination in good condition, you can be confident that your customers will pay and continue to do business. However, when your fruits arrive damaged, it can be a costly and frustrating experience.
If you are facing a quality-related claim, it is important to remember that you are not alone. Many fruit traders have faced this challenge, and there are steps you can take to improve your chances of success.
Here are a few tips for proving the quality of your fruits:
- Document everything. From the moment you harvest your fruits to the moment container is sealed by your team, it is important to document the stuffing, treating, precooling processes. This includes taking photographs of your fruits at each stage of the journey, as well as keeping records of any conversations you have with your customers or the shipping company.
- Get help from a professional. If you are facing a quality-related claim, it is a good idea to get help from a professional. Experienced claim handlers can help you understand your rights and options, and they can represent you in negotiations with the shipping company or even delinquent buyer, who makes empty allegations that cargo was received in poor condition.
- Be prepared for dispute. Unfortunately, not all claims are resolved quickly or easily. If you are facing a difficult claim, be prepared to fight for your rights. Having evidence available to prove you did exercise due diligence and there is no negligence from your side is 80% recovery success.
Providing high-quality fruits is essential to your business. If your fruits arrive at their destination damaged, it can be a costly and frustrating experience. However, by following the tips in this article, you can improve your chances to recover losses and to defend your brand image.
Recoupex is a hub of transport lawyers – experts in cargo claims. We assess your case quickly. We have successfully recovered claims from Maersk, Sealand, Hapag-Lloyd, Mediterranean Shipping Company – MSC, CMA CGM, and other carriers.
