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Cargo Claims Success Tips for Small and Medium-sized Exporters

June 21, 2024

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Many exporters and importers freeze up after discovering damaged cargo. They feel frustration, anger, and confusion. Should they claim compensation? What evidence do they need?

Here’s how to overcome those doubts so you can take immediate action and win your cargo claim.

Key to Success: Identify the Damage Type

A critical mistake is not identifying the specific type of cargo damage. Knowing this helps you gather the right evidence for your claim.

For example, let’s say your cargo was flooded, but you show the shipping line photos of an intact container seal. This doesn’t prove the flooding didn’t happen.

Here are the 3 Main Cargo Damage Types:

Physical Damage: This happens when cargo gets dropped, hit, or crushed during transport. Examples include fire damage, impact marks, leaks, and temperature issues.
Water Damage: This occurs when water gets into the container. Causes include holes, rust, poor container door seals, or even rough seas.
Loss: This means your cargo never arrived or arrives incomplete. Examples include pilfering (theft), missing containers, or cargo lost overboard a ship.

Knowing the damage type helps you collect the right evidence:

Physical Damage: Take photos showing dents on the container, cargo bruising, or damaged packaging.
Water Damage: Take pictures of water stains, rust, or leaking containers.
Loss: Gather pre-shipment documents proving the quantity during stuffing and prior to handing over to the carrier. Immediately conduct an inspection upon arrival including count to account for missing quantity or complete absence of your cargo.

Speak the Shipping Line’s Language

When you understand the cargo damage types, you can build a stronger case. You’ll present relevant evidence and communicate effectively with the shipping line, increasing your chances of a successful cargo claim recovery.

Don’t waste time overthinking. Take action! Identify the damage type, gather evidence, and file your claim promptly. With the right knowledge, you can turn a frustrating situation into a successful cargo claim recovery.

Recoupex is a hub of transport lawyers – experts in cargo claims. We assess your case quickly. We have successfully recovered claims from Maersk, Sealand, Hapag-Lloyd, Mediterranean Shipping Company – MSC, CMA CGM, and other carriers.

SUBMIT A CLAIM NOW!