How Long Does it Take to Resolve a Cargo Claim?

Assuming you are a Recoupex reader, you already know what to do in case your shipment arrive damaged or go missing entirely – you file a cargo claim. Now the question that must come to your mind is: How long does it take to resolve a cargo claim?

Shipping lines typically resolves a cargo claim within 8 to 12 weeks. But not always, other times it takes longer. It can go two ways: you submit your claim documents, and the claim process goes smoothly or, you have incomplete documents and claim handler dodges your claim and drags into the time-bar. But before you resign yourself to lost profits, there’s good news: you can significantly increase your chances of a successful claim recovery with one crucial element – strong documentation.

Why Documentation Matters?

Think of strong documentation as your ace card in the cargo claim process. It’s the evidence that proves your case and convinces the shipping line you deserve compensation for your cargo damage or loss. Here’s what we mean by strong documentation:

• Pre-Shipment Evidence: This lays the groundwork for your claim. It includes documents like commercial invoices detailing the value and condition of your goods, packing lists verifying the quantity and description of items, and photographs documenting the cargo’s condition before it leaves your warehouse. If your cargo is fresh produce, you should include a pre-cooling temperature record.

• Shipping Documents: These are essential for establishing the chain of custody. This includes the bill of lading (a receipt for your cargo from the shipping line), delivery order, and any other documentation related to the shipment.

• Cargo Damage Evidence: Pictures speak a thousand words, especially when it comes to damaged cargo. Capture clear, detailed photos of the damage upon arrival. Include close-ups of damaged items, as well as wide shots that show the overall extent of the destruction. Don’t forget to photograph the packaging material too, as damage to the container can be indicative of mishandling. 

• Loss Mitigation Efforts: Once you discover damage, act quickly. Take steps to minimize further losses. This might involve salvaging salvageable goods, obtaining repair estimates, or arranging proper disposal of damaged items. Document these efforts with receipts and invoices.

Incomplete Documentation = Rejected Claims

Missing any of these crucial pieces of documentation can weaken your claim significantly. For instance, without pre-shipment photos proving the good condition of your cargo, the shipping line might argue the damage occurred before it reached their possession. Similarly, incomplete shipping documents can create confusion about the shipment’s details, making it difficult to pinpoint who is responsible for the loss.

Invest in Your Success: Document Every Step

The key takeaway? Don’t underestimate the power of thorough documentation. From the moment your cargo leaves your warehouse until it reaches its final destination, gather and maintain detailed records. This proactive approach streamlines the cargo claim process, strengthens your case, and increases your chances of a successful claim resolution. Remember, the faster your claim gets resolved, the sooner you can recoup your losses and get your business back on track. So, don’t let incomplete documentation leave you stranded in cargo claim limbo. Invest in your success – document every step of the way.

Recoupex is a hub of transport lawyers – experts in cargo claims. We assess your case quickly. We have successfully recovered claims from Maersk, Sealand, Hapag-Lloyd, Mediterranean Shipping Company – MSC, CMA CGM, and other carriers.

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