Don’t Let Missing Documents Delay Your Cargo Claim

One common challenge faced by cargo owners is the lack of complete documentation when filing a cargo claim. It’s understandable to feel overwhelmed, especially when dealing with the complexities of international shipping. However, don’t let this deter you from starting the claims process.

The good news is, you don’t need to have all your documents ready before submitting a claim. You can start the process with the documents you currently have. While having all the necessary documents upfront can expedite the claim process, it’s not always feasible.

You can actually submit your claim even if you don’t have all the required documents.

To get the ball rolling, you can initially submit the following:

• Bill of Lading (BL): This is the most crucial document as it outlines the terms and conditions of the shipment.
• Commercial Invoice:This document details the value of the goods shipped.
• Packing List: This lists the items included in the shipment with their descriptions and quantities.
• Damage Survey Report: A detailed report of the damage incurred done by an independent marine surveyor or in-house, preferably with photos or videos.
• Claim Amount: A clear indication of the financial loss due to the damage.

These initial documents provide a solid foundation for your claim as you gather additional supporting evidence, such as loss mitigation, photos of the damaged goods, pre-shipment reports, you can submit them to strengthen your case.

The key is to notify the carrier about the damage as soon as possible. Most carriers require a notification within three days of delivery. This initial step is crucial in preserving your rights and initiating the claims process.

When you start your claim early, even with limited documentation, you demonstrate your commitment to resolving the issue and preserving your legal rights. It also allows the carrier to initiate their investigation promptly.

While having all the necessary documents at your fingertips is ideal, it’s not always feasible. Don’t let the absence of complete documentation prevent you from taking action. Start the claims process as soon as possible and gradually build your case with additional supporting evidence. When you follow these steps, you increase your chances of a successful claim and recovering your losses.