How to Handle Cargo Loss Claims as a Pro?

The famous “he said/she said” conundrum that arises with cargo shortage claims after you receive less cargo than paid for! It’s like trying to solve a mystery after the driver has made their grand exit. While most shipments arrive in full, it’s crucial to be prepared and know the right steps to take when faced with cargo loss claims. By swiftly identifying shortage, documenting the evidence, and filing claims with the speed of light, we can minimize the negative impact on time, resources, and, most importantly, customer satisfaction.

Spotting the Shortage

Shortage refers to only a portion of the shipment arriving. So, how can you uncover – look for container door manipulation signs, seals discrepancy, weight slips, and stuffing reports at origin. This document will assist you in identifying the exact location where the cargo was pilfered and determining who should be held liable.

How much time do I have for filing a claim?

According to international cargo claims and marine laws, you typically have 12 months from the delivery date (or the anticipated delivery for completely lost shipments) to file your claim. That’s the minimum timeframe carriers are obliged to provide for claim filing.

Is it possible to claim cargo shortage even if the Delivery Receipt is signed as “received in good condition”?

Absolutely! Even if the Delivery Receipt is signed as “received in good condition,” and EIR is clean you can still make a claim for cargo loss.

You must present evidence demonstrating that the cargo pilferage occurred due to the carrier’s negligence while the cargo was under the carrier’s custody. Here are some additional tips for filing a cargo claim for concealed damage:

• Inspect the goods carefully before signing the Delivery Receipt. If you see any signs of damage, do not sign the receipt.
• Take photographs and videos of fully loaded container at origin and missing cargo at the destuffing.  This will provide you with evidence of the damage.
• Get a damage report from a qualified professional. When place of pilferage is unknown g. warehouse or inland transportation, seek for specialized surveyor’s opinion. Survey report is a helpful tool to defend cargo loss claims.

In conclusion, cargo claims for shortage can be complex and challenging, but it is essential to take appropriate steps to protect your rights and seek fair compensation.

Don’t let cargo loss go unnoticed or unaddressed!

Recoupex is a hub of transport lawyers – experts in cargo claims. We assess your case quickly. We have successfully recovered claims from Maersk, Sealand, Hapag-Lloyd, Mediterranean Shipping Company – MSC, CMA CGM, and other carriers.

SUBMIT A CLAIM NOW!