Cargo Claims Success Tips for Small and Medium-sized Exporters

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3 Biggest Mistakes by Exporters That’s Costing them Money

June 21, 2024

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Stop Overthinking, Start Winning Cargo Claims!

June 21, 2024

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Around 97% of all exporters globally are small and medium-sized exporters. SMEs contribute between 30% and 35% of the total value of exported goods.

Cargo damage during shipping can be a major setback for small and medium-sized importers. How can you, as an exporter, understand the common challenges and take proactive steps, to navigate the cargo claim process and recover your losses? Here’s what you need to know:

Challenge #1: Knowing What Documents You Need

Filing a successful cargo claim requires proper documentation. Gather essential documents like the bill of lading, commercial invoice, packing list, and import/export paperwork. Additionally, strong photographic evidence is crucial. Take clear pictures of the damaged cargo, container condition (including dents, holes, rust, or waterlines), and the container identification number.

Tip: Having pre-shipment documents also strengthens your claim as it proves that you have follow proper stuffing procedures and was received by the carriers in good conditions. This may include pre-cooling records, harvest certificate, and stuffing report.

Challenge #2: Strengthen Your Visual Evidence

Smartphones make capturing evidence easier than ever. Here are some expert tips for taking strong photos and videos:

Photograph the container’s exterior, highlighting the container number and any visible damage.
Open the container and photograph the cargo immediately, again showing the container number.
Take multiple pictures throughout the unloading process to show the extent of the damage.
Link the cargo directly to the container by capturing them together in the same photos or videos.
Submit the photos electronically to the shipping line as soon as possible. Digital timestamps add extra credibility.

Tip: Aside from taking photos, a 10 to 30 second video during the unloading process will strongly support your cargo damage claim.

Challenge #3: Dealing with Inexperienced Claim Handlers

Unfortunately, some shipping lines may have understaffed or inexperienced claim departments. This can lead to delays or unsatisfactory responses. To ensure your claim is handled effectively, consider seeking help from a third-party cargo claims company.

Tip: Hire Cargo Claim Professionals

Recoupex offer global coverage and industry expertise in handling fresh produce cargo claims. They can navigate the process for you, increasing your chances of a successful claim so you can get the compensation you deserve.

Recoupex is a hub of transport lawyers – experts in cargo claims. We assess your case quickly. We have successfully recovered claims from Maersk, Sealand, Hapag-Lloyd, Mediterranean Shipping Company – MSC, CMA CGM, and other carriers.

SUBMIT A CLAIM NOW!