Our team of legal experts give you inside info on the legal world of cargo claims – from how to avoid losses and prevent cargo claims to taking pictures that can win a court case.
Q: Why is it so difficult to recoup your money back off a liable carrier? A: Because no one likes to part with, or lose money, especially carriers. So by making claiming complicated and time-consuming, carriers already start winning claims at the get go! By making sure you know that they will put up a fight and most likely win!
If you inadvertently hot-stuffed your cargo, the refrigeration unit will cool down the surface layer of the cargo relatively quickly (within days). However, the centre of your precious cargo will not reach the desired temperature for a considerable period of time. This is a problem! Meaning that when your cargo reaches its destination, it is unsellable.
If you are eggs exporter, you are probably mega frustrated when you find out that virtually your entire cargo of eggs is damaged. Even worse is when your carrier REJECTS your cargo claim, claiming that they were improperly packaged and that you are to blame! So where did you go wrong?
This day 15th April 1912 just 5 days after departing Southampton RMS Titanic sank in the North Atlantic Ocean after hitting an iceberg. At that time she was the largest ship afloat, however nowadays she would be dwarfed by the colossal container ships which grace our oceans.
Establishing trust with your customers is key, communicating effectively and building that relationship so when there are supply chain issues out of your control and cargo is lost or damaged, you can put your faith in good customer service enabling you to concentrate on your business