A bad customer experience is worse than shipment delays, say 76% of Americans.

Everybody expects good customer service or at least they hope they receive it, and this is even down to cargo claims handling by carriers when cargo is damaged in transit.

Exporters need fast and fair settlements and good constructive communication which carriers don’t often offer, meaning that many exporters shy away from the claiming process knowing it will be a long and unrewarding process with possibly little or no positive result.

We aim to make the claiming process more positive by offering that much sought-after customer service and speed.

A new #mitto research of 1000 Americans indicates that 55% of consumers have cancelled a delayed shipment due to bad customer service.

• 91% said that a good customer experience makes waiting for a product bearable.
• 93% are more likely to have patience around delivery delays with a brand they already associate with good customer service.
• 62% said they would like to have regular updates such as texts.

Establishing trust with your customers is key, communicating effectively and building that relationship so when there are supply chain issues out of your control and cargo is lost or damaged, you can put your faith in good customer service enabling you to concentrate on your business.