Why a picture is worth a thousand words in cargo claims?

Photographic evidence is one of the first necessities when making a cargo claim.

You just pick the smartphone and take some photos! No paid apps, no software extensions, and in most cases, not even Expert Surveyor is needed.

Here is a cheat sheet on how to take damaged cargo and damaged container pictures :

1. Photograph the outside of the container clearing showing the container number on the side panel and door.
2. Photograph all damage to the container: holes, dents, damaged door gaskets, extreme rust, and visible water lines on the exterior of the container due to submersion.
3. Photographic evidence of damage should be taken from both outside and inside the container.
4. In order to prove that shipper properly packed the container take a photo of the cargo as soon as doors are opened – you must document the container number on the inside panel of the container in your photographs as much as possible (proving that this cargo was shipped in this container).
5. During the destuffing process, try to photograph the full extent of the damage, i.e. was it 1 bag of rice that was wet or half the container.
6. Ensure you take photographs before you return the container to the yard or depot.
7. If you can digitally date and time stamp your photographs this would be even better!
8. Submit your photographs to the shipping line immediately with your claim.

Pay attention that the photos should be clear and try to show the whole extent of the damage!

That’s why photographic evidence, which can help you to avoid costly cargo claims.